Refund policy

Thank you for shopping with us. Each order is prepared with care, and we truly appreciate your support.

Change of Mind

We do not offer refunds or exchanges for change of mind, incorrect selection, or personal preference.

Australian Consumer Law

Your rights under the Australian Consumer Law (ACL) are always respected. If an item is faulty, damaged, unsafe, or not as described, you are entitled to a remedy in line with the law.

Faulty or Incorrect Items

If there is an issue with your order, please contact us within 48 hours of delivery with your order number and clear photos. Items must be unused and in original condition. We will assess the issue and offer a suitable solution.

Non-Returnable Items, we do not accept returns for:

- Change of mind
- Sale or discounted items
- Gift cards
- Personalised or custom items (unless faulty)
- Item Substitutions

Note: If an item in a gift pack becomes unavailable, it may be replaced with a similar or higher-value item that aligns with the theme of the pack.

Contact Us
For any questions or concerns, please contact us at:
📧 info@deendelivered.com.au